By Linette Schut
Picture these two scenarios.
You are on an airplane, and over the loudspeaker a flight attendant says, “If there are any doctors or nurses on board, could they please identify themselves as a passenger is experiencing severe chest pains and needs medical attention.” A doctor and two nurses respond immediately, and the passenger with the chest pains is given appropriate help.
In the other scenario, you are in a coffee shop. A customer sitting at the table next to you begins to shake, then gets up and starts stammering uncontrollably. The manager goes over to the shaking customer and says, “I’m sorry, we’re going to have to ask you to leave, as you are disturbing the other customers,” and leads the stammering customer out the door.
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